Last updated: September 2026
These terms & conditions apply to all services of Bloom Health, Lily’s nutrition coaching practice based in the Netherlands.
By signing up for one of Bloom Health’s services, you agree to these terms.
Bloom Health offers the following packages:
Bloom and Thrive are fixed 3-month programmes. They are not subscriptions and are not automatically renewed. Every programme starts with a free, no-obligation 15-minute intro call.
After signing up through the website, Lily will get in touch within 1 to 2 business days to schedule an intro call. The intro call itself carries no obligations. An agreement is only formed once you confirm a package and pay the corresponding invoice.
As a consumer, for services concluded at a distance (via the website) you generally have a 14-day cooling-off period to withdraw from the agreement free of charge, counted from the day of sign-up. This right is governed by Dutch and EU consumer law.
If you choose to have the guidance start within these 14 days yourself, we will ask you to expressly agree to this beforehand. If you agree, your right of withdrawal lapses once the service has been fully performed. If the service has not yet been fully performed, upon withdrawal you pay an amount proportional to the part of the service already delivered.
Payment takes place prior to the start of the programme. You will receive an invoice from Bloom Health for this, which must be paid in full before the guidance starts. Coaching does not start until the invoice has been paid.
During an ongoing programme you can, in consultation with Lily, scale up or down to a different package. Please get in touch during a scheduled contact moment for this. Any price differences are settled based on the rates applicable at that time.
You can stop an ongoing programme early by notifying us in writing (by email). Services already delivered (including sessions held and the nutrition plan drawn up) are not refunded. For the part of the programme not yet delivered, the remaining amount is refunded pro rata within 14 days of the notification.
Lily is a nutrition coach and dietitian in training. Bloom Health offers nutrition coaching, not medical treatment or diagnosis. For complaints that require medical examination, Lily refers you to your GP. Bloom Health’s services are not currently reimbursed by health insurers.
Bloom Health processes personal data (including health-related data you share during coaching) carefully and in accordance with the GDPR. See the privacy policy for more information on what data is processed, for what purpose, and how long it is kept.
Bloom Health makes every effort to guide you to the best of its ability, but cannot guarantee any result. Bloom Health is not liable for damage arising from not (correctly) following advice given, except in the case of intent or gross negligence. To the extent liability nonetheless exists, it is limited to the amount paid for the relevant service.
Have a complaint about the service? Please get in touch as soon as possible, and in any case within two months of the complaint arising, via lily@bloomhealth.nl. Bloom Health responds within 14 days with a substantive reply or an indication of the timeframe within which a more detailed reply will follow.
In the event of force majeure (including Lily’s illness, technical failures, or other circumstances beyond her control), a scheduled session can be rescheduled in consultation, without this leading to any form of compensation.
Bloom Health may change these terms from time to time. The most current version is always available on the website. For an ongoing programme, the terms that applied at the time of sign-up remain in effect.
These terms are governed by Dutch law. Disputes will be resolved by mutual consultation wherever possible.